The easiest way to reach us is by email: contact@greensatoshi.asia. You can write in English or in any of the other languages the site is published in.
What to write to us about
Corrections. STEPN changes often, and so do exchange listings and crypto rules across Asia. If a page says something that is no longer true, please send the page link, the sentence in question, and a source if you have one. An official STEPN announcement, a regulator’s page or an exchange notice helps us check and fix it faster.
Translation feedback. The site is written in English, 日本語, 繁體中文, 한국어, Tiếng Việt, Bahasa Indonesia and Filipino. If a translation sounds unnatural, uses the wrong term, or misses something that matters in your country, tell us. Native speakers often spot things we miss.
Questions and topic ideas. If you searched for something about GST or STEPN and could not find a clear answer here, let us know. We cannot answer every message individually, but we do use them to decide what to cover next.
What we can’t help with
We are an independent review and information site. We do not run STEPN, we have no access to anyone’s account, and we cannot see, move or recover tokens or sneakers. That means we cannot help with:
- account recovery, login, email or 2FA problems;
- lost, stuck or wrongly sent funds;
- disputes about bans, anti-cheat verdicts or in-app purchases.
For all of these, contact official STEPN support at support.stepn.com. For problems with an exchange, contact that exchange directly through its official website or app.
When to expect a reply
We reply to messages that need an answer as soon as we reasonably can, but we cannot promise a fixed response time. Corrections are checked against sources before we change a page, so it may take a little while before you see an update. We may not reply to every topic suggestion, even when we use it.
A safety note
We will never send you a direct message first on Telegram, Discord, X or any other app. We will never ask for your seed phrase, private key, password, 2FA code or verification code, and we will never ask you to send tokens anywhere. Anyone who does is not us. The same rule applies to STEPN’s official moderators, as the STEPN Help Center explains [source] .
If you want to tighten your own security, our STEPN wallet safety guide covers 2FA and seed-phrase storage. And before acting on anything you read here, please see our disclaimer. To learn more about who we are, visit the about page.
Frequently asked questions
Can you help me recover my STEPN account or lost GST?
No. We are an independent site with no access to STEPN accounts or wallets. Contact official STEPN support at support.stepn.com.
Will you ever message me first on Telegram or Discord?
No. We never DM readers, and we never ask for a seed phrase, password or verification code.
